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We are there for you!

This page is updated regularly.
Last update: 5th July, 2021 12:00

Please use our online services primarily.Whether for inquiries, registrations, or entries - we are 100% digitally accessible for you. Call us, our colleagues in the customer service center can be reached by phone.

If you want to visite your the customer service center in person, please keep the following measures in mind:

  • Enter the customer service center only one at a time
  • Wear a mask during your visit and keep a distance of at least 1m from other persons

We are available:


You don't have to leave your home or office to submit your submissions to us. You can find our online services, arranged by topic, at:

PHONE: +43 1 534 24

General information: Mo-Thu 8-16 h, Fr 8-14 h
Legal information: Mo-Fr 9-12 h
Technical information: at +43 1 534 24 we organize a call back service for you

We are also happy to advise you via video call. 

E-MAIL: write to us at info(at)


General information: Mo-Fr 9-12 h, and also in the afternoon by appointment

Our customer center will also arrange appointments for you with our experts from the legal and/or technical fields.

Your safety is important to us! If you come to us personally, you will find a customer area that is set up to maintain the necessary distance and we have also set up plexiglass protective walls. Without exception, our consultants waer mouth and nose protection. We therefore ask you to also use such a mask during the counseling sessions. We also have a few masks in stock in case you have forgotten yours.

Dates for our services (Patent Voucher, discover.IP, focus search) 

We will continue to advise you within the scope of our services - gladly on the phone or via video call or, if you wish, at the patent office. For appointments and further information please call +43 1 534 24 or send an e-mail to info(at)

IP Academy

Since May 2020 we have been offering our seminar content in the form of online seminars. What began as a corona measure has meanwhile become a well accepted alternative to the previous face-to-face seminar. 

Therefore, we are sticking to it: continue to learn everything about trademarks, patents and designs from the (home) office in a comfortable and time-saving way. Benefit from the comprehensive offer of our experts - for free.

In our online seminars, you always have the opportunity to ask questions or join the discussion. Simply register as usual via our website. You will receive a link shortly before the date with which you can register for the seminar. 

We look forward to welcoming you soon in our virtual seminar room!


To visit our library, please make an appointment at bibliothek(at) or PHONE +43 1 534 24 - 576.

During the lockdown we have relaxed deadlines. You can find all information here.

September 22, 2020
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