We are there for our customers - even in difficult times!

This page is updated regularly.
Last update: 22nd August, 2020 15:30

We are always there for you!

Thank you for continuing to be innovative, inventive and creative! Your inventions, your new products and your services are crucial to lead us out of the crisis.

ONLINE:

You don't have to leave your home or office to submit your submissions to us. You can find our online services, arranged by topic, at: www.patentamt.at/online-services

PHONE:

You can reach us by telephone at +43 1 534 24
General information: Mo-Thu 8-16 h, Fr 8-14 h
Legal information: Mo-Fr 9-12 h
Technical information: at +43 1 534 24 we organize a call back service for you

We are also happy to advise you via video call. 

E-MAIL: write to us at info(at)patentamt.at

PERSONALLY:

Your safety is important to us! If you come to us personally, you will find a customer area that is set up to maintain the necessary distance and we have also set up plexiglass protective walls. Our consultants wear mouth and nose protection without exception. We therefore ask you to use such a protection during the consultation. We also have a few masks in stock in case you have forgotten yours.

Our customer center is available for personal visits Monday to Friday from 9h to 12h. It is also possible to submit submissions during this time. Our customer center will also be happy to arrange appointments for you with our experts from the legal and/or technical fields - in person or by video call.

Whether online or in person - together we remain strong to overcome this crisis!

Dates for our services (Patent Voucher, discover.IP, focus search) 

We will continue to advise you within the scope of our services - gladly on the phone or via video call or, if you wish, at the patent office. For appointments and further information please call +43 1 534 24 or send an e-mail to info(at)patentamt.at.

IP Academy

Since May 2020 we have been offering our seminar content in the form of online seminars. What began as a corona measure has meanwhile become a well accepted alternative to the previous face-to-face seminar. 

Therefore, we are sticking to it: continue to learn everything about trademarks, patents and designs from the (home) office in a comfortable and time-saving way. Benefit from the comprehensive offer of our experts - for free.

In our online seminars, you always have the opportunity to ask questions or join the discussion. Simply register as usual via our website. You will receive a link shortly before the date with which you can register for the seminar. 

We look forward to welcoming you soon in our virtual seminar room!

Library

To visit our library, please make an appointment at bibliothek(at)patentamt.at or PHONE +43 1 534 24 - 576.

During the lockdown we have relaxed deadlines. You can find all information here.