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We are here for you
Our team at the Customer Service Center is ready to answer any questions you have about patents, trademarks, and designs. If you need general information, have questions about intellectual property, or need details about your application, our Customer Service Center team is available to assist you. If necessary, we will refer you to the appropriate departments within our organization. Please note that our information service cannot provide legal advice, and the information provided is not legally binding.
Call us at: +43 1 534 24
- General information: Mon, Wed-Fri 9:00 AM 2:00 PM, Tue 9:00 AM - 4:00 PM
- Legal information: Mon-Fri 9:00 AM - 12:00 PM
- Technical information, Callback service
Visit us at: Dresdner Straße 87, 1200 Vienna
- General information: Mon-Fri 9:00 AM - 12:00 PM, and by appointment in the afternoon
- Legal information: By appointment
- Technical information: By appointment
For file inspections, please contact: kopierstelle(at)patentamt.at
Please note shortened opening hours and closure dates of the Customer Service Center:
Shortened opening hours:
On Good Friday (Friday before Easter) and All Souls' Day (November 2) we are open until 12:00 PM only.
The Customer Service Center will be closed on the following days:
January 1, January 6, April 21, May 1, May 29, June 9, June 19, August 15, October 26, November 1, December 8, December 24-26, December 31, 2025.
Please note that general, legal and technical information will be available in a limited capacity during the Christmas holidays (December 24 to January 6). Please expect longer processing times for your inquiry.
