We’re here for you
Do you have questions about patents, trademarks or designs? Do you need help with an application or would you like general information on intellectual property?
The Austrian Patent Office is happy to assist you – by telephone, in person, via video call or via the contact form.
Our Customer service center answers questions on intellectual property rights, procedures, fees and applications, and will refer you to the relevant departments if necessary.
Please note: our information service does not provide legally binding advice.
Availability by phone
Information by phone
General information:
Mon., Wed., Thu., Fri. 9:00 am – 2:00 pm
Tue. 9:00 am – 4:00 pm
Legal information:
Mon. – Fri. 9:00 am – 12:00 pm
Technical information:
callback service
Personal consultation
By appointment, in-person consultations or video calls with colleagues from the technical or legal information services are also available.
- Legal information: questions regarding trademarks and designs
- Technical information: questions regarding patents
Opening hours
Customer service center
Mon. – Fri. 9:00 am – 12:00 pm
Also available in the afternoon by appointment.
Holidays and reduced hours
The customer service center is closed on public holidays, including December 24 and 31.
On Good Friday (the Friday before Easter) and All Souls’ Day (November 2), we are open until 12:00 pm.
During the Christmas season (December 24 through January 6), processing times for your inquiries may be longer due to limited availability.
Thank you for your understanding!
Contact form
Important information
Our bank details
Oesterreichisches Patentamt
IBAN: AT75 0100 0000 0516 0000
BIC: BUNDATWW
Freedom of Information Act
Information pursuant to the Freedom of Information Act can be found at data.gv.at. Requests for information should preferably be submitted in writing to:
informationsfreiheit[at]patentamt.at
IP Academy: knowledge that protects
Recognizing and protecting intellectual property (IP): Our experts can help! For SMEs, school and university students, and everyone who wants to make the most of their ideas.
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